The Listel Hotel Whistler

Peace of mind when staying at the Listel Hotel Whistler

We know the world has changed, we have too.

We are adjusting our daily operations to fit within the new normal. Rest assured knowing we have implemented new safety protocols and procurers to ensure the health, safety and wellbeing of our guests and staff.

 

What you will seeWhat you will see

  • Flexible cancelation polices
  • Hand sanitization stations available throughout the hotel
  • Increased frequency of cleaning and disinfecting of all areas
  • Protective personal equipment for our team, including safety barriers at the reception
  • A welcome email 3 days prior to your arrival to keep you up to date with our current protocols
  • Signage and markers to help you navigate safely around the hotel and to encourage social distancing

 

Services and AmenitiesService and amenity changes

  • Cashless transactions, so please don’t forget to pack your bank cards
  • Guest room stay over cleaning will not be available as hotel employees will not enter your room during your stay
  • Extra towels and amenities can be delivered to rooms upon request
  • Staff assisted secure bike storage is available in the main lobby
  • Self-service laundry is unavailable at this time, however dry cleaning can be arranged
  • Luggage service is put on hold at this time. This includes assisting guests to take luggage to their rooms, and luggage storage
  • All on site parking will be self parking, as valet parking is not possible at this time
  • Elevator use is being restricted to those you are travelling with. If you do not know the other people waiting for the elevator, please do not enter with them
  • Hot Tub and Saunas will remain closed at this time

 

Behind the ScenesBehind the scenes

  • Front Desk counters, credit card machines and guest keys will be sanitized between each guest
  • Increased frequency of cleaning and disinfecting of all areas
  • Thorough deep cleaning and a waiting period for guest rooms between each guest stay
  • Single use items are discarded after each guest stay
  • Staff health screening assessment conducted prior to the commencement of each working shift
  • Every department of the hotel staff have had thorough covid training and detailed safety plans are in place

 

Need any further information?

Please reach out to our friendly team info@listelhotel.com or toll-free 1 800 663 5472 we are happy to answer any question you have.

 

The health, safety and wellbeing of our guests and staff is our highest priority.