We know the world has changed, we have too.
We are adjusting our daily operations to fit within the new normal. Rest assured knowing we have implemented new safety protocols and procurers to ensure the health, safety and wellbeing of our guests and staff.
What you will see
- Flexible cancelation polices
- Hand sanitization stations available throughout the hotel and increased frequency of cleaning & disinfecting of all areas
- Public washrooms installed with sensor soap dispensers and food handles
- Protective personal equipment for our team, including safety barriers at the reception
- A welcome email 3 days prior to your arrival to keep you up to date with our current protocols and amended services
- Signage and markers to help you navigate safely around the hotel and to encourage social distancing
Service and amenity changes
- Cashless transactions preferred, so please don’t forget to pack your bank cards
- Guest room stay over cleaning provided on the 3rd day of multi-night stays, to reduce staff presence in guest-occupied spaces
- Extra towels and amenities can be delivered to rooms upon request at any time
- Hot tub and saunas are available with limited capacity
- Limited luggage service is available
- All on site parking will be self parking, as valet parking is not possible at this time
- Elevator use is being restricted to those you are travelling with. If you do not know the other people waiting for the elevator, please do not enter with them
- Express check-out is available
Behind the scenes
- Front Desk counters, credit card machines and guest keys will be sanitized throughout the day
- Increased frequency of cleaning and disinfecting of all areas
- Thorough deep for guest rooms between each guest stay
- Single use items are discarded after each guest stay
- There is no air recirculation in guest rooms or common areas of the hotel
- Staff health screening assessment conducted prior to the commencement of each working shift
- Every department of the hotel staff have had thorough Covid-19 training and detailed safety plans are in place
Need any further information?
Please reach out to our friendly team firstname.lastname@example.org or toll-free 1 800 663 5472 we are happy to answer any question you have.
The health, safety and wellbeing of our guests and staff is our highest priority.